Frequently Asked Questions:
Process
Our custom clocks and signs are carved using a cnc machine. Our software allows us to create a design and then use our cnc machine to carve it out precisely. The carved element adds a depth to our pieces unlike paint. We finish our products in a variety of ways, utilizing paint and stain as noted in the product descriptions.
Click to see a video of this carving:
Preview
For personalized signs and clocks, please fill in the custom information on the listing (example last name and established date). Within 24 hours of placing you order, we will send you a software generated design for your preview and proof. If any changes are desired, please contact us within 24 hours of receiving your design.
If you are looking for a custom design, contact us before purchase so we can work with you on the layout, elements, and pricing.
Time frame
Our custom wood signs and wall clocks are all made-to-order. Turn around time is normally 5-10 business days for creation. Shipping is an additional 2-3 days and we will provide tracking information when it ships.
If you need an item rushed, please contact us prior to placing your order so we can ensure we will be able to accommodate. Additional fees may apply for rush orders.
Clock assembly & clock setting
In order to protect the clock hands, they are placed in cardboard for shipping. Click the video below to see full demonstration of clock assembly and clock setting. Instructions are also included with the clock but please email us if you have any questions or issues.
Shipping damage
We are not responsible for in- transit damage. However, if any items are damaged during shipping, please take pictures of the broken item as well as the box. Send us the pictures within 24 hours of receiving the package. Please keep all items including the box until we confirm we have filed the insurance claim with USPS.
Marketing rights
We reserve all marketing rights to all of our items, including personalized items. For example, family name signs may be displayed in our online stores and also on social media for marketing purposes.